Privacy policy

  • Last updated: August 1, 2026

    Aliya Manufactures (Pvt) Ltd. ("Aliya," "we," "us," or "our") operates this website and online store. This Privacy Policy explains what personal information we collect from visitors and customers, how we use it, how we protect it, and what choices you have. By using our website or placing an order with us, you agree to the practices described in this policy.

    1. Information We Collect

    Information you give us directly:

    • Full name
    • Delivery and/or billing address
    • Phone number and WhatsApp number
    • Email address
    • Order details — items purchased, quantities, sizes/colors, and pricing
    • Any messages you send us through our Contact Us page, WhatsApp, or email (including bulk, wholesale, or corporate enquiries)

    Payment information:

    • Payment transactions are processed securely through PayHere, our payment gateway provider. We do not collect or store your full card number, CVV, or banking credentials on our own servers — this information is handled directly by PayHere in accordance with their own security standards and privacy policy.

    Information collected automatically:

    • IP address, browser type, and device information
    • Pages visited, time spent on the site, and referring website
    • Cookies and similar tracking technologies (see Section 4 below)

    2. How We Use Your Information

    We use the information we collect to:

    • Process, confirm, and deliver your orders
    • Communicate with you about your order status, delivery updates, or issues
    • Respond to general, bulk, wholesale, and corporate enquiries
    • Provide customer support, including handling returns and refund requests
    • Improve our website, products, and customer experience
    • Detect and prevent fraud or misuse of our store
    • Comply with legal, tax, and accounting obligations

    We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.

    3. Who We Share Your Information With

    We only share your information where necessary to operate our store and fulfill your order:

    • Our e-commerce platform, which hosts our store and securely stores order and customer records
    • PayHere, our payment gateway, to process your payment
    • Our courier/delivery partner, who receives your name, address, and phone number solely to deliver your order
    • Legal or regulatory authorities, if required by law, court order, or to protect our legal rights

    We do not share your information with any other third party for advertising or resale purposes.

    4. Cookies

    Our website uses cookies — small data files stored on your device — to:

    • Keep items in your cart as you browse
    • Remember your preferences
    • Understand how visitors use our site, so we can improve it

    You can disable cookies through your browser settings at any time. Please note that some features of the store, such as the shopping cart, may not function correctly if cookies are disabled.

    5. Data Security

    We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

    6. Data Retention

    We retain your personal and order information for as long as necessary to:

    • Fulfill the purpose it was collected for
    • Meet our legal, tax, and accounting record-keeping obligations
    • Resolve disputes and enforce our policies

    7. Your Rights

    Depending on applicable law, you may have the right to:

    • Request access to the personal information we hold about you
    • Request correction of inaccurate or incomplete information
    • Request deletion of your personal information, subject to our legal obligation to retain certain records
    • Withdraw consent for marketing communications at any time

    To exercise any of these rights, contact us using the details below.

    8. Children's Privacy

    Our store is not directed at children, and we do not knowingly collect personal information from anyone under the age of 18.

    9. Changes to This Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision.

    10. Contact Us

    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

    • Aliya Manufactures (Pvt) Ltd.
    • WhatsApp / Phone: 077 122 2666
    • Email: aliyaumbrella@gmail.com
    • Address: 259/40, Bandaranayakapura, Kalapaluwawa, Rajagiriya