Shipping policy
Last updated: August 1, 2026
This policy explains how we process, ship, and deliver your Aliya order.
1. Order Processing
Orders are processed and prepared for dispatch after payment is successfully confirmed through PayHere. Processing typically takes place on business days; orders placed on weekends or public holidays will be processed on the next business day.
2. Delivery Areas
We currently deliver island-wide across Sri Lanka.
3. Delivery Timeframes
Delivery times vary depending on your location, with orders within Colombo generally arriving faster than outstation deliveries. Estimated delivery timeframes will be shared with you after your order is confirmed.
4. Shipping Charges
Shipping charges are calculated based on your delivery location and will be shown at checkout before you complete your order.
5. Order Tracking
Once your order has been dispatched, we will share tracking or delivery updates with you via WhatsApp, phone, or email.
6. Delivery Issues
If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us as soon as possible so we can assist.
7. Bulk, Wholesale & Corporate Orders
Delivery timelines and shipping arrangements for bulk, wholesale, and corporate orders are handled separately and confirmed directly with you through our Contact Us page.
8. Contact Us
For any shipping-related questions:
- Aliya Manufactures (Pvt) Ltd.
- WhatsApp / Phone: 077 122 2666
- Email: aliyaumbrella@gmail.com
- Address: 259/40, Bandaranayakapura, Kalapaluwawa, Rajagiriya