Refund policy

Last updated: August 1, 2026

Aliya Manufactures (Pvt) Ltd. ("Aliya," "we," "us," or "our") wants you to be satisfied with your purchase. This policy explains the conditions under which returns and refunds are accepted, and how the process works.

1. Return Window

You may request a return within 7 days of the delivery date. Requests made after this window will not be eligible for return or refund.

2. Condition for Return

To be eligible for a return, items must be:

  • Unused and in the same condition you received them
  • In original packaging, with all tags and accessories included

3. Return Shipping

  • Return shipping costs are the customer's responsibility.
  • If an item arrives defective, damaged, or incorrect, please contact us before returning it — we will confirm the best next step, which may include a different arrangement for shipping costs in that specific case.

4. Refunds

  • Approved returns are issued as store credit only.
  • We do not issue cash refunds or refunds back to your original payment method (including payments made via PayHere).
  • Store credit will be issued once the returned item has been received and inspected, and can be used toward a future purchase on our store.

5. Non-Returnable Items

  • Custom-printed or corporate-branded umbrellas (produced with a client's own logo) are final sale and not eligible for return or refund once production has started.

6. How to Start a Return

To request a return:

  1. Contact us via WhatsApp, phone, or email with your order number and reason for return.
  2. We'll confirm whether your item is eligible based on the conditions above.
  3. Once approved, we'll provide instructions on where to send the item.
  4. Store credit will be issued after the item is received and inspected.

7. Contact Us

For any return or refund requests:

  • Aliya Manufactures (Pvt) Ltd.
  • WhatsApp / Phone: 077 122 2666
  • Email: aliyaumbrella@gmail.com
  • Address: 259/40, Bandaranayakapura, Kalapaluwawa, Rajagiriya